Sedbergh Soap - Delivery

We understand that when our customers order online, they don't want to wait weeks for their goods - so we aim to dispatch your order within 3 working days of receiving it - and in most cases right away.

We keep a good level of stock of all of our different types of bath & skin care products as well as our choice of gift items but from time to time we may hit an extra busy time and as a result, the product you would like to buy might be out of stock - but only for a day or two - until we have made some more.

We hope you can live with the occasional delay, knowing that your Sedbergh Soap products are freshly made by hand. If your order is urgent or for a special occasion/date, please use the 'notes section' during ordering or drop us a line and we will do our best to accommodate.

CHANGES TO ROYAL MAIL SERVICE AND CHARGES

Please note that the recent changes introduced by Royal Mail means that some orders, which used to be sent First Class or Standard Parcel, will now be sent Royal Mail 'Small Packet' or via a courier company such as Hermes or others, depending on packed weight (over 2kg), dimensions and value. Orders over £100 are generally (but not always) sent via TNT to Mainland addresses although laternaitves will be chosen for Highland addresses as the location dictates the service available.

Your parcel may need signing for so if you are not in when the parcel arrives, Royal Mail or the relevant courier will leave a note regarding alternative delivery or collection from a post office or depot, depending. You are always welcome to have your order delivered to a business address or add notes such as 'if out please leave with neighbour in no. 4'. Any instructions are at your risk.

When parcels are dispatched via a courier (Hermes, TNT or other) you will autmatically receive a notification email with a tracking number and a link to a tracking website. Please keep this notiofication and keep an eye on your delivery, especially if you think you might have missed it.

Like our soap, your order is packaged carefully by hand and we charge a fixed fee of £4.95 for postage and packaging to UK Mainland addresses. If you are ordering from outside the UK please get in touch for delivery charges to where you are.

In most cases delivery of small packets or parcels to Highlands and Islands are not subject to additional cost however, some services and couriers apply a surchanrge to some areas of the UK so it is best to get in touch before you order, if you think your order will weigh more than 1kg, packed.

For special and high value orders we may waive the surcharge or the delivery cost altogether.

Thank you for shopping with us and for supporting Sedbergh Soap.

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